Returns


Returns

How do I process a Return?

Please visit our Return Authorization page to complete your return request.




Common Questions

What is your return policy?

All merchandise must be returned within 30 days of receipt, unworn, and with original tags. Customers are responsible for any return shipping fees. We highly advise securing a tracking number for your return; Native Shoes is not liable for any return packages lost in transit.

Refunds are issued in the form of the original payment. We will provide a full refund for the value of the shoes returned (excluding shipping costs).

IMPORTANT: Only shoes purchased from nativeshoes.com, unworn, and in the shoebox they came in can be returned. 

Am I able to exchange my order?

Unfortunately, we are only able to process refunds at this time. Once your order has been received and restocked at our warehouse, your purchasing credit card will be immediately refunded, at which time you can place an exchange order.

Are sale items final?

Yes, all sale items are final.

Once Native receives my returned order, when can I expect my refund?

Please allow up to 10 business days after your return order has been received by our warehouse for your return to be processed. Refunds are processed shortly after receipt. Allow 1-2 billing cycles for the credit to appear on the statement.

I bought my shoes at a retail location, can I return them to you?

No, our customer support team is only able to process orders that were purchased from shop.nativeshoes.com. Items purchased from a retail location must be returned to that location, in accordance with the shop’s return policy. No exceptions can be made.

 

Care of Native Shoes

How do I care for my Native shoes?

We recommend washing your Native shoes with mild soap, warm water and a soft cloth or brush. We do NOT recommend putting Native shoes in the washing machine or dryer under any circumstances. Also avoid direct sun light and extreme heat conditions as this will cause the material to warp.

 

International Returns

You are responsible for the cost of return shipping back to Native Shoes.

Please visit our Return Authorization page to complete your return or exchange request.

You must return your items to the address below within 30 days from the day you received your package. You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.

Customers are responsible for any return shipping fees.

IMPORTANT: Only shoes purchased from nativeshoes.com, unworn, and in the shoebox they came in can be returned.